Privacy Policy

TradeLoop is a SaaS platform for UK heating engineers, run by Chris Milton. You can reach us at chris.milton157@gmail.com.

• Engineer account data: your email, business name and phone number.
• Customer data (uploaded by you): customer names, phone numbers, email addresses, postal addresses, service history and CP12 expiry dates.
• Booking data: slot times, job types and addresses for bookings made through your public booking page.
• Payment data: card details are handled entirely by Stripe — we never see card numbers. We retain a Stripe payment ID per booking so we can reconcile deposits.

We only use this data to deliver the service: sending reminders to your customers, accepting bookings on your behalf, processing the £30 deposit and showing you a dashboard of recoverable revenue. We don’t sell data, we don’t profile users, and we don’t run advertising of any kind.

• Supabase — database (EU region).
• Twilio — SMS delivery.
• Stripe — payment processing and Connect onboarding for engineers.
• Vercel — application hosting.

Each of these is bound by their own data processing terms and applicable UK/EU privacy law.

We hold customer data for as long as your engineer account is active. If you close your account, we delete your uploaded customer data within 30 days. We retain payment records for 7 years because HMRC requires it.

Under the UK GDPR you can ask us to:

• Access the personal data we hold about you
• Correct data that’s inaccurate
• Delete your data (the “right to erasure”)
• Export your data in a portable format (the “right to portability”)

Email chris.milton157@gmail.com to exercise any of these — we’ll respond within 30 days.

We use essential cookies only — they keep you signed in. No tracking, no analytics, no advertising cookies.

For any privacy question, email chris.milton157@gmail.com. If you’re not happy with our response, you can complain to the UK Information Commissioner’s Office at ico.org.uk.

This policy is governed by the UK GDPR and the Data Protection Act 2018. The Information Commissioner’s Office (ICO) is the relevant supervisory authority.